Once a brand has leads and consumers, three things comes into play- retention, delivery and brand value increment. This is where a lot of businesses fail. And a few that do make the cut, do so by deploying consumer retention strategies into place, and delivering value to customers and clients alike. From SOWs and sending out goodies to spreading a good word about the brand and re-visiting contracts and making them more flexible- this stage is all about delivering value. As brands deliver value and make money while doing it, the brand’s own value increases exponentially. But only if you know how to have a strong grip on your internal operations, quality assurance and your consumer base.