The surge of branding that began in the ‘60s for uniqueness has become a commonplace way to differentiate products from each other. Now in the 21st century, brands are spending anywhere between 5-20% of their annual revenue on it.
All this to win the attention and loyalty of the consumer. Labours of many, infinite hours, funded researches with hundreds of people, brainstorm sessions, huge changes to the company motto and many more things go into this.
And although brand research has proven to be the most solving but it all ends up a failure if it fails on one of the following:
1. Not asking the right questions:
Whether it be in-house office research or one conducted in association with a research agency, the questions determine the amount of feedback you are going to receive in both these. To get actionable feedback you need to focus on the answers you want. There are more than ‘yes’ or ‘no’ answers. Don’t limit.